Frequently Asked Questions

Find answers to common questions about LeashLog, subscriptions, and features.

Getting Started

What is LeashLog?
LeashLog is a voice-first dog training and activity tracking app. Speak your training notes and our AI automatically categorizes and organizes every session. Built for professional trainers and serious dog handlers who value efficiency and data-driven insights.
How does voice logging work?
Tap the microphone and speak naturally. For example: "Shadow practiced heel command for 15 minutes, showed improvement with distractions." LeashLog transcribes your voice, extracts key details (activity type, duration, dog name, notes), and categorizes it automatically. Review and edit before saving. See our Training Recording Guide for more examples.
Do I need an account?
Yes. A free account is required to sync your data across devices and enable sharing features. Sign up using email.
Which platforms are supported?
LeashLog is available for:
  • iOS: iPhone and iPad (iOS 18.0 or later)
  • Android: Phones and tablets (Android 8.0 or later)
Optimized for smartphones, works great on tablets.

Features

Can I track multiple dogs?
Yes. The Free plan supports up to 2 dogs. Pro supports unlimited dogs. Switch instantly between dog profiles, each with separate training histories.
What can I track?
Track all training activities and daily routines:
  • Obedience training sessions (commands, duration, progress)
  • Behavior notes and observations
  • Walks and exercise
  • Feeding schedules
  • Vet visits and health records
How can I get better results when recording training sessions?
A few simple habits make a big difference: mention how long you trained first, use specific names for what you worked on (like "basic obedience" or "leash training"), and share a few details about what went well or what was tricky. Our Training Recording Guide has examples and the full list of training types the AI recognizes.
Can I share access with others?
Yes. Free allows sharing with up to 3 handlers. Pro offers unlimited handler sharing. Control permissions for each person (view-only or full access). Perfect for client progress tracking.
Does LeashLog work offline?
Yes. Log activities without internet. All entries save locally and sync automatically when you're back online. Never lose a training note.
Can I export data?
Yes. Free users can view and generate reports within the app. Pro subscribers can also email reports directly. Useful for sharing with vets or maintaining personal records.
How accurate is the AI categorization?
LeashLog's AI is trained on thousands of dog training sessions and achieves high accuracy for common activities. You can always review and edit entries before saving. The AI learns to recognize your terminology over time.

Billing

How do I subscribe to Pro?
Download LeashLog from the App Store (iOS) or Google Play (Android), then select Pro in app settings. All subscriptions are managed through your app store account. Choose between monthly ($9.99/mo) or annual ($99.99/year) billing.
Is there a free trial?
Yes. The Pro plan includes a 7-day free trial. Cancel anytime during the trial without being charged. Free trial available to new subscribers only.
How do I cancel my subscription?
Subscriptions are managed through the App Store or Google Play. Cancel directly through your app store account:
Manage your subscription:

Note: Canceling takes effect at the end of your current billing period. You retain access to premium features until then.

Can I switch plans?
Yes. Upgrade or downgrade anytime in app settings. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle (you keep current plan features until then).
What happens if I cancel?
You retain access to Pro features until the end of your billing period. Your account automatically reverts to the Free plan. All your data is preserved, including dog profiles and training history. Some features become limited (e.g., Free plan shows only the most recent 90 days of activities).
Do you offer refunds?
Subscriptions are processed through the App Store or Google Play. All refund requests must be handled directly through them. Contact Apple Support or Google Play Support. Generally, they offer refunds within 48 hours of purchase under certain conditions.

Technical Support

Does my data sync across devices?
Yes. Sign in with the same account on all devices. All dogs, activities, and settings sync automatically within seconds when connected to the internet.
Is my data secure?
Absolutely. Industry-standard encryption protects your data in transit and at rest. Your dog's information, photos, and activities are stored securely on our cloud servers. We never share your data with third parties. Read our Privacy Policy for details.
I'm experiencing a technical issue. What should I do?
Contact our support team at support@leashlog.com with:
  • Device model and OS version
  • App version (found in Settings > About)
  • Steps to reproduce the issue
  • Screenshots if applicable
Pro subscribers receive priority support with faster response times.
Can I delete my account?
Yes. Request account deletion at any time. Visit our account deletion page to learn more. Deleting your account permanently removes all data, including dog profiles, training logs, and photos. This action cannot be undone.
Still have questions?
Our support team is here to help. We typically respond within 24 hours.
Contact Support